Frequently Asked Questions

Contact our team via email, phone, or in-person at an event. We will follow-up with you as soon as possible and schedule an initial meeting to discuss what you are looking for and how we can help.

Each project is assigned an individual project manager who will work closely with the scientific team. We will continuously update you on the process of your order.

Yes, we offer many customized services.

We understand the importance of protecting your privacy, and our project data is owned by the customer. We do not collect data on our end.

Our production times depend on the project, but our HTP recombinant antibodies are produced in 2 weeks. In general, more projects require more time. We will work with you to understand your needs and agree on appropriate timelines.

Production facilities and headquarters are located in Shanghai, China.

We have many years of experience shipping our final products. Our materials are securely packed in appropriate temperature-controlled shipping systems.

With clients worldwide, we can ship to almost any country.

Yes, we will provide a tracking number.

We offer discounts for bulk orders and for long-term collaborators.

Yes. We offer free samples for new customers.